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CDD 6 months - Application Specialist Investigation Leader - F/H

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Location: CRAPONNE, France
Position Type: Fixed-Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

Our Industrial Microbiology Unit brings together more than 900 employees around the world. Our mission is to provide the agri-food, pharmaceutical and cosmetic industries with microbiology control solutions to improve product safety and quality.

Come and join a family-owned global company with a long-term vision, and a human-centered culture. 

 

Within the "Industry Food Systems Investigation Unit" of the Global Industry Customer Service (GiCS), we are looking for an Application Specialist – Investigation Leader. You will be responsible for the Complaint Handling Process. It includes the management, the coordination and the accountability of the end to end investigation. This role will provide an effective level of support (troubleshooting, answers to questions) to subsidiaries and distributors in order to ensure the customer’s complete satisfaction.

 

What will be your missions at bioMérieux?

  • Provide technical support to subsidiaries and distributors on different system ranges intended for Industry Food Customers 

  • Be responsible and lead the investigations of concerned range of products

  • Have an overview of the problematics of a system

  • Participate in meetings related to complaints and work closely with other departments ( R&D, Production Site, QA…).

  • Track/report the status of investigations and escalate concerns to management in a timely manner and make decision/action plans for resolution.

  • Have a key role in preparation and during audits

  • Coach subsidiaries/distributors on support desks activities and troubleshooting.

  • Develop the support tools for subs and distributors to use in the support of customers (troubleshooting, guide, FAQ, KPI, Trend analysis,…)

  • Provide feedback on product/service issues to R&D, manufacturing and the PMO team

  • Perform complaint trend analysis and be the Voice of Customer for other departments.

 

Who are you ?

  • Bachelor or equivalent in field of expertise related to microbiology and at least 3 years’ experience in industrial microbiology.

  • Knowledge of the Food market will be a plus.

  • Knowledge in laboratories practices and in bioMérieux industry products, in particular those based on molecular biology.

  • You are recognized for your leadership, and your ability to convince and gain buy-in.

  • Good communication skills, good team spirit, analysis and synthesis, ability to work autonomously

  • Committed to customer and to service with a sense of urgency and accountability.

  • Fluent English

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bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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