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Sales Administrator Supply Chain (F/M)

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Location: Istanbul, Turkey
Position Type: Unfixed Term
Job Function: Supply Chain

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

What will be your responsibilities within bioMérieux?

Performing the sales administration and customer support activities for his/her area to ensure customer satisfaction in line with the written procedures, the guidelines,  import/export regulations and in close collaboration with the other departments to help meet the sales and profitability targets.

Accountable for :

  • Primary contact person with SSC (Shared Service Center) for order handling, coordination of pricing, master data updates in SAP in compliance with internal and external rules (incl. Service Policy) and regulations.
  • Resolution of order rejections according to the company guidelines.
  • Resolution of technical and non-technical notifications in  SAP, monitoring of e-documents (e-invoice, e-archive invoice, e-delivery note)
  • Ensure order and delivery related customer relationship by phone or e-mails in a timely and accurate manner bringing support and solutions when required
  • Control the on Time and In full order delivery creation and monitor the backorders in coordination with the other supply chain departments (warehouse, S&DM, Local demand planner, Logistic referent)
  • Manages (recording, follow-up or closing) the overall supply chain complaints of the customers in collaboration with other departments (Warehouse, Transport and Customs, Finance, Quality….) processing in a good way the different issues (Dispute Cases, Notifications).
  • Overall management of credit notes in relation to supply chain area.
  • Contribute the continuous improvement of the customer satisfaction participating into meetings with customers,  key users, SSC or Subs to implement new process or solve recurring issues

 

 Who you are?

  • University degree
  • Working experience: at least 5 years of experience in a similar activity (including training period) Minimum 2 years of experience in IVD sector 
  • Knowledge of SAP
  • Good interpersonal, presentable and qualified in Turkish language with excellent communication skills.
  • English proficiency is a must.
  • Excellent command of Microsoft Office applications especially in Excel
  • Ability to work under pressure
  • Business /customer oriented.
  • Time management skills
  • Ability to work in an international environment

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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