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Field System Engineer

This job posting is no longer active.

Location: Tokyo, Japan
Position Type: Unfixed Term
Job Function: Customer Service

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

Main Accountabilities

  • Provide effective on-site and second line support for dealers and end users. Respond as needed to phone and e-mail requests.
  • Monitor and control spare parts inventory levels. Work with Supply chain operations to ensure adequate and timely delivery of parts to customers, both internal and external. 
  • As a member of maintenance center to be capable to repair the defective spare parts for investigation
  • Optimize existing service processes for corporate and customer benefit. 
  • Participate in the launch of new product including registration, installation and other related activities. 
  • Communication with global team and  need to cascade latest information for local service person  
  • Responsible and accountable for carrying out the requirements of the company's quality system  

Skills and Qualifications:

  • BS degree in technical field or equivalent work experience More than 5 year’s experience in technical support/help desk role or related experience
  • Over 10 years’ experience in technical support/help desk role or related experience
  • Experience in a medical equipment service environment 
  • Experience in a medical equipment service environment preferred
  • Experience in delivering technical training.

Current knowledge of medical/electronic technology preferred

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