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Field Application Specialist(Busan)

Location: Busan, Korea, Republic of
Position Type: Unfixed Term
Job Function: Customer Service

▫ Coordinate and provide technical ongoing support  to bioMérieux systems and reagents : pre-installation, technical installation, configurations, connections, training on customer site. Guide or coach other professionals.

▫ Answer internal and external customer inquiries according to established  standards and ensure documentation in ERP system ; consulting as appropriate with Application Specialists Network, System Engineers, Management, Global Customer Support and Customer Complaint Management Center, being the interface between customers, Quality & Regulatory Affairs Managers  and Authorities concerning vigilance processes (FSCA, FCA etc.) ensuring the follow up and documentation of these processes.

▫ Perform application aspect maintenance (e.g fine tuing) according to key customer requests

▫ Perform SW update and training SW changes

▫ Support to Field Service Engineer at primary level for application mixed up repairing and customer calling

▫ Manage KOL customer at primary level and deeply collaborate with Field Application Team (e.g regular meeting)

▫ Perform SW update and training SW changes

▫ Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions

▫ Provide consistent follow up to ensure customer satisfaction and meet KPI

▫ Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity

▫ Ability to perform routine training

 

 

 

 

 

 

 

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