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Field Service Engineer

Location: Seoul, Korea, Republic of
Position Type: Unfixed Term
Job Function: Customer Service

Job Description: 
•    Perform procedure associated with installing, de-installing, repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
•    Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
•    Perform preventive maintenance according to service contract and customer requests
•    Perform corrective maintenance visit dispatched by Support Center in timely manner
•    Perform PC obsolescence and SW update cooperated with Field Application Specialist
•    Participate in out of hours support

 

Qualifications
•    Bachelor or master degree in Biomedical engineering, Electronics or Electrical Engineering 
•    Customer and solution oriented
•    Organized, rigorous and autonomous
•    Good communication and presentation skills
•    Ability to handle CRM (reporting and dashboard)
•    Computer literacy
•    Good organizational and interpersonal skills
•    Intermediate English level

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