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Sr Manager, Regional Service - Southeastern US

Location: , United States
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.


Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

Position Summary:

The Senior Manager, Regional Service is responsible for effectively and efficiently managing a profitable service operation within an assigned geographical area. This service operation must consistently deliver the highest quality service in unison with bioMérieux’s strategic goals and objectives.

 

Responsibilities:

  • Build a high quality team of field systems engineers (FSE's) that will promote the service image, reputation and customer satisfaction necessary to support sales goals and objectives. This accountability will be attained through the provision of the necessary technical / administrative training, the appropriate tools, and direction to ensure the quality of service delivered is consistent with established goals. Establish the vision and lead a multi-functional Customer Facing Support Services organization to achieve the corporate goal of satisfied and loyal bioMerieux customers.
  • Support the Senior Manager, National Service and/or Director of Field Service Operations to ensure the completion of departmental projects on time, implemented as planned and produce the desired results. Taking ownership and following up on project related assignments within the management team, as well as, communicating directly with the Director of Field Service Operations when issues arise that will affect delivery. Manage business on a regional and national level to ensure departmental goals, both qualitative and quantitative, are accomplished and tracked monthly. Establish and achieve service revenue targets in keeping with the overall bioMérieux revenue growth strategy.
  • Overcome the obstacle of remote employee management through frequent travel (approximately 30%) into the assigned geographic region. This frequent travel must be balanced with the added responsibility of the completion of assigned departmental projects.  The ability to plan, organize and coach FSEs will be key qualities necessary for success in this position.

 

Studies and Experience:

  • A four-year degree in business or a related engineering field with at least 5 years of field service experience is preferred. 
  • Medical equipment manufacturing and service experience a plus.

 

Skills and Qualifications:

  • Fundamental knowledge of the principles and practices of laboratory medicine.
  • Broad knowledge of the principles and practices of finance and cost based accounting.
  • Broad knowledge and practical experience in project management, personnel development and leadership.

 

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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