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Installed Base Administrator

Location: Basingstoke, United Kingdom
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

 

 

What will be your responsibilities at bioMerieux? 

 

We are now recruiting for an Engineering services/ Installed Base administrator. The main objective of the engineering services administrator is to take charge of administrative and commercial relations for installed instruments or service from the receipt of the sales, placement, rental and or/maintenance contract up to billing. You will be part of the wider customer services team who contribute to the development of customer satisfaction and loyalty.  

 

Main responsibilities include:

  1. Systems/Equipment - Order to Invoice: take in charge the systems/equipment administrative management from the orders reception to the invoice. Maintain the system configuration references and the configure the financial part in SAP (assets, loan/demo/internal, placed, sold)
  2. Offer / Quote platform : Maintain the offer / quote platform (such as Quotestream).
  3. Service contract : Manage the service contracts. Control the renewal and implementation of Service contracts and equipment needing calibration. Work in partnership & inform sales teams to promote and sale service contract.
  4. Maintenance Plans : Manage the maintenance plans to optimize and streamline the FSE team efficiency (workload balance between FSE and within the months of the year)
  5. Installed base : maintain and follow-up the installed base in accordance with the company guidelines and best practices (S/N, location, date of install, assets, status…). Be responsible to manage the SAP traceability and physical movements of equipment for Loan / Demo / Internal / Stock.
  6. Service offer : make service offers / quotes (training services, service contracts, systems move ) to the customer in relationship with sales and cust service.
  7. Sale & marketing synergy : Inform the sales and marketing team on customer opportunities and needs (outdated systems, end of warranty, contract renewal, contract stop…).
  8. Continuous improvement : Analyze documents, tools, processes, organization to make proposals for improving the quality and image of the service, as well as optimize its profitability.

 

Who are you?

The idea candidate should have  experience in a similar role and experience of SAP is desirable. Candidates should be customer focused and have excellent communication skills. Good use of Microsoft tools is essential

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

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