Customer Support Agent

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

The Customer Support Agent serves as a key customer service representative and is the initial point of contact for any incoming internal/external customer support requests to ensure high level of customer experience and satisfaction. In addition, the Customer Support Agent is in charge to communicate to internal /external customers about customer service related product changes or quality issues.

What will your responsibilities be within bioMérieux?
 

Supporting the customer support center team with the preparation, support and follow-up of various customer communication projects including various tasks:

• identifying impacted customers & generating customer tracelists using SAP/Salesforce/Excel
• proofreading & formatting customer communications in FR/NL
• sending communication to customers by email
• tracing executed actions in our internal quality system

Who are you?

• Prior experience as accounting, quality or administrative collaborator
• Strong administrative skills – you like to dot the i's and cross the t's
• Excellent computer skills – master current MS Office applications (Excel, Word, Outlook)
• Multilingual - good knowledge of English, French and Dutch
• Coordinating multiple ongoing communication projects with asynchronous tasks
• Sense of responsibility and accuracy
• Communicative, stress resistant and like to work in a quality & procedural controlled environment
• Desire to be proactive and create a positive experience for others

What do we offer?

• You are surrounded by passionate colleagues who are happy to share their knowledge and experience with you and who will guide you in the interpretation of the customer quality communication project
• Due to the dynamic nature of the company and the wide range of references, they keep you fresh and you are constantly challenged.
• You get the necessary space and support to develop in your role
• The possibility to combine office and home-office work after training fulfillment

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.