Location: Brussels, Belgium
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
What will your responsibilities be within bioMérieux?
The in-house application specialist serves as key customer representative and is the initial point of contact for any incoming internal/external customer support requests to ensure high level customer experience and satisfaction. She/he takes in charge and ensures processing of incoming customer requests (questions, support requests, technical claims) by providing technical & scientific support and its remote resolution or dispatches interventions to field teams. The in-house AS is the key interface between field and global functions. In addition, the in-house AS is in charge to communicate on customer service related product changes or quality issues.
Main Accountabilities include:
Who are you?
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.