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Location: CRAPONNE, France
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
Our French subsidiary is looking for a Team Manager - National Field Application Specialists, under a permanent contract, who will work and grow within the Customer Service Department. You will report to the Director of Clinical Customer Service France and will be in charge of a team of 11 members.
What will be your mission at bioMérieux ?
Manage a team of 11 Field Application Specialists (FS) in the Bacteriology division, working throughout France
Define the objectives of the division and its employees
Ensure the development of skills and coaching of the team
Ensure change management (tools, processes, skills, etc.)
Anticipate and guarantee the adequacy of resources to carry out the activity
Ensure the respect of quality and compliance processes for the department
Coordinate and optimize the operational interventions of the team in the field to optimize customer satisfaction
Collaborate with all local and global Service teams and also with R&D
Define promotional actions in collaboration with the Sales and Marketing teams
Participate in customer business reviews in collaboration with the sales teams
Contribute to cross-functional projects and initiatives for the French subsidiary and the EME region (Europe - Middle East)
Who are you ?
Graduate degree in the scientific/medical field and/or business/management
Minimum 5 years’ experience in a management position
Fluent in French and English
You are recognized for your leadership, your dynamism and your ability to federate a team
You are committed to coaching and developing your team members
You like to take initiatives and you have a real customer orientation
You live in France and you have the ability to travel 30%-40% of your time (France & occasionally Europe)
bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.