Field Data IT Engineer

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.

bioMérieux is present in 44 countries and serves more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l’Étoile, near Lyon, in France.

Joining bioMérieux is choosing to be a part of an innovative company with a long term vision, committed to the service of public health and carried out with a humanist corporate culture.

Our Company offers numerous opportunities for professional development. You want to  help save lives across the globe? Join the 12,000 employees of bioMérieux!

Field Data IT Engineer

Our Colombia subsidiary is looking for a Field IT Expert who will work within the Customer Service department and will report to the Customer Service Manager.

The Field Data IT Engineer is part of the backbone of our Customer Service workforce. He will take care of our customers by bringing our Data-IT solutions to their full potential.

We need your expertise to support and deploy our Data-IT solutions in the compliance of the security aspects of health care data.

What will be your responsibilities within BioMérieux ?

• Pre-sales phase:
  • Support sales team in tender processes
  • Support on request with demos and expertise on Lab organization
  • Creates concepts for dataflow and connectivity
• Implementation phase:
  • Assess and optimize customer workflow
  • Manage Installation of IT solution, instruments and hosts connection and verify / qualify connectivity
  • Configuration / Testing
• Support phase :
  • Be the first level support of customer in case of question and issue
  • Manage field intervention
  • Update and upgrade IT solutions (server, PC)
  • Supports the product life cycle by improving Product serviceability
• Promote HL7 connections to our customers and partners
• Contribute to action plans for critical situations and or contribute to task force
• Collaborate with our partners (LIS & HIS companies, Patient files, …) to improve communication and data exchange

Who are you ?

• Bachelor degree in Information Systems or Computer Science or equivalent professional work experience
• At least 2 years of working experience in Information Technology

• Background in data management : middleware, interoperability and connectivity to health IT solutions
• Background in network principles (IP/Subnet mask / Gateway / routing / Firewall / VLAN / …)
• Experience in Windows OS installation and maintenance and in Virtual Machines.
• Significant experience with data protection regulations (GDPR, HIPAA) and cybersecurity
• LIS or IVD Experience is a plus: understand the laboratory workflow, analyzers connections.
• Knowledge of Salesforce and SAP is a plus
• Curious, able to learn by him/herself, open to new technologies
• Customer driven
• Ability to analyze, recommend, and challenge proposals to create the most effective solutions
• Good written and oral communication, efficiency to deliver clear messages
• Team player
• Sense of autonomy and (self-)discipline
• Good organizational skills/ability to multi-task
• Agility and capacity to work under pressure and in a moving and challenging environment
• Fluent in English: oral and written
• Willing to travel: up to 40 to 60%