Location: Salt Lake City, UT, United States
Position Type: Unfixed Term
Job Function: Information Technology
A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
bioMerieux is looking for a Software Support Engineer for our manufacturing A shift. Software Support Engineers support end-users who use client-based and web-based scientific and business application software. They are expected to understand bioMerieux's core technology, business, and the enterprise systems that enable them.
When working with bioMerieux end-users and software systems, engineers are expected to understand end-user workflows and processes, particularly as they relate to software applications. They are expected to respond quickly to reported problems and troubleshoot issues to provide solutions, corrections, workarounds, or training as appropriate. They should work efficiently with the development and test engineering groups to support the development of software that meets end-user’s needs and to resolve software issues identified by end-users. Support engineers are expected to work with software project managers to implement long-term solutions, to report bug fix progress to end-users, and to keep both the development and end-user teams informed of the other’s needs and schedules.
PLEASE NOTE: The working schedule for this position is Sunday through Tuesday + every other Wednesday 6:00 AM - 6:00 PM.
Essential Job Duties and Responsibilities
Support engineers are responsible for the quality of the system and for bringing software/hardware defects and issues to the attention of software management.
Training & Education: Associates Degree in Computer Science or related field (preferred but not required)
Experience: 1+ years. Experience with manufacturing or SQL preferred but not required.
Knowledge, Skills, and Abilities: