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Associate Application Specialist

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.


Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

Position Summary:

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux.

 

Responsibilities:

  • Answer internal and external customer inquiries per established guideline and document in ERP system; consult as appropriate with Application Specialist, System Engineer, Management, Global Customer Support and Lab IT Specialist
  • Develop problem solving and troubleshooting skills for remote / phone support
  • Obtain ERP certification; execute investigation process and apply as needed
  • Learn bioMérieux products and procedures that are job specific,  and assist with implementation of new products
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
  • Perform on-call duties as needed to provide 24-hour technical support to customers
  • Participate in revenue generation initiatives through promotion of value added projects and services

 

Studies and Experience:

  • Associate or Bachelors Degree in Medical Technology, Biological Sciences or related Field
  • Minimum of three years of laboratory experience preferablyin a microbiology setting. 
  • Experience with Microsoft Office

 

Skills and Qualifications:

  • Experience with bioMérieux products (VITEK, VITEK MS, VITURO, BacT, Molecular Products preferred)
  • Excellent written and oral communication skills
  • Excellent computer skills

 

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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