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Associate Customer Account Specialist

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

 

Position Summary:

The Customer Account Specialist will process orders for Internal/External customers received via telephone, mail, fax and eCommerce while interacting with sales, logistics, credit, marketing, field service, contracts and distribution to ensure customer satisfaction.  This position can be located in either our Lombard, Durham or Salt Lake City locations. 

 

Responsibilities:

  • Process internal/external customer orders and requests received via telephone, fax, mail and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal and international customers.
  • Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays. 
  • Analyze customer pricing discrepancies with Sales Contract Administration, as required, to ensure accuracy and avoid credit memos.
  • Document customer Logistical Complaints through the Notification module in SAP.  Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate.  Communicate errors to applicable departments for review and corrective action.
  • Create and maintain Customer Master Database for new & existing customers and work with internal departments to maintain accuracy.
  • Process reports and assist with projects to address internal/external customer needs as requested by management.

 
Studies and Experience:

  • BA degree preferred.  Will also consider equivalent, relevant, business experience.
  • Minimum 1-2 years with direct customer service, preferably in a call center.

 

Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Good working knowledge of MS Office and working knowledge of SAP preferred.
  • Biligual/Spanish speaking preferred.

 

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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