AS - Clinical
This job posting is no longer active.
Location: Bangkok, Thailand
Position Type: Unfixed Term
Summary
The ideal candidate will be responsible for clients’ technical satisfaction and ensuring effective utilization of bioMérieux systems and reagents. He/she will provide technical service and support to achieve optimal utilization of bioMérieux products within Clinical laboratories.
Responsibilities
• Effective utilization of bioMérieux systems and reagents by the customer base
• Maintaining and updating knowledge base to meet customer and company requirements
• Timely and efficient co-ordination of instrument installations and evaluations
• Provision of pre and post sales technical information
• Train customers in all aspects of use of bioMérieux instrumentation, consumables and software
• Work closely with bioMérieux, distributors team and customers
• Participate in and co-organize local User Group Meetings and workshops
• Troubleshooting instrument and reagent problems
• Support customers on a regular and timely basis
• Assist to co-ordinate new version software installation
• Attend conferences and other clinical association meetings as required
• Liaise with overseas GCS departments
• Co-ordinate and conduct instrument installations, product evaluations, demonstrations
• Preparation of technical information relating to tender submissions
• Liaise with local regulatory authorities under direction of Regional QA/RA Manager
• Participation in internal audits
• Perform customer satisfaction surveys and post installation questionnaires
Requirements
• Medical technologist, Bachelor degree or equivalent and have experience in a relevant clinical laboratory in hospital.
• Knowledge of bioMérieux reagents, instruments and customers, and good knowledge of the scientific/medical environment of the products is highly advantageous
• Knowledge of competitors and their products
• Flexible, adaptable and keen to learn
• Strong analytical and problem solving skills
• Effective communication – able to teach/ present to scientific community in Thai and English
• Good time management, results oriented and customer focused
