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Field Application Specialist

This job posting is no longer active.

Location: , United States
Position Type: Unfixed Term
Job Function: Sales & Key Account Management

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

 

Position Summary:

The purpose of this position is to provide solution-oriented consultative training, technical support, and troubleshooting at customer sites on bioMerieux’s Industry product lines.  Effectively work with customers to achieve efficient implementation and go live of new instruments and Industry solutions.  Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals.  The Field Application Specialist I role promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.


Main Accountabilities:

  • Coordinate and provide technical training, consultation and ongoing support of bioMérieux’s Industry Pharma/Healthcare products within the U.S. 
  • Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in CRM system; consulting as appropriate with Application Specialist, System Engineer, Management, Regional Support HUB, Global Customer Support and Customer Support Industry (CSI).
  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
  • Responsible for efficient territory management within operating expense budget.
  • Support bioMérieux revenue initiatives, including revenue variance management with key customers.
  • Provide mentoring, coaching, training, certification and onboarding support of other bioMérieux employees.

 

Studies and Experience:

  • Bachelors Degree in microbiology, medical technology, technical or life science field preferred
  • 1-3 years of Pharma or related laboratory experience in Microbiology preferred

 

Skills and Qualifications:

  • Demonstrate strong leadership skills, able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
  • Proficient in Windows OS, MS Office programs, bioMérieux policies, procedures and regulations.
  • Exhibit sound decision-making ability, including problem resolution and troubleshooting.
  • Excellent interpersonal and diplomacy skills, excellent verbal and written capabilities.  English fluency required and Spanish language capability is a plus

 

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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