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Senior Support Engineer (Clinical Informatics/Cloud)

Location: Durham, United States
Position Type: Unfixed Term
Job Function: Information Technology

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Position Summary:

The "R&D Development Systems" entity, is made up of around 250 people, whose mission is to design, develop and provide support for commercial systems.
More specifically, Your role will be to participate in the support and development of the CLARION® solution, a secure cloud-based analytical solution that collects and integrates data from different sources. 
CLARION® provides a holistic view of collected lab and clinical data and translates that data into actionable insights visualized on easy-to-use dashboards.
The team is composed of around 15 people. 

Main Accountabilities:

Responsible for CLARION® Level 3 support (anomalies investigations) and interface between level 2 support (Global Customer Service) and level 4 support (Software Development) while respecting the procedures in place.
Participate in the development and implementation of small product evolutions.
To provide KPIs on the deployment of the solution.
To train CLARION® users.
To write service manuals
  
Studies, Experience, Skills and Qualifications:

5+ years of experience in a technical role supporting complex systems.
Knowledge in Analytic solution preferred.
Knowledge of ALM (Application Lifecycle Management) software preferably Helix (formerly Test Track Suite) from Perforce a plus.
Scripting experience preferred
Good leadership, communication skills and multidisciplinary teamwork.
Autonomous with good organization skill, you know how to take initiatives.
Ability to adapt and understand the bioMerieux industry.

 

 

 

 

 

 

 

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site https://careers.biomerieux.com/ or contact us at [email protected].

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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