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Global Industry Customer Service Application Specialist

Location: Philadelphia, United States
Position Type: Unfixed Term
Job Function: Customer Service

A world leader in the field of in vitro diagnostics for over 55 years, bioMérieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.

In North America we have more than 5,000 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.

Come and join a family-owned global company with a long-term vision, and a human-centered culture.

 

bioMerieux has a position open for a Global Industry Customer Service Application Specialist to be based in Philadelphia, USA.

 

Within the Global Industry Customer Service ( GiCS)  department, as a Global Application Specialist (AS), you will be part of the Food application specialists and system engineers team. Your role will mainly support the GENE-UP range for Industry and serve our Service community worldwide.

 

What will be your responsibilities?

  • Develop training modules and perform the training in the Marcy Training Center and in delocalized Trainings in the regional hubs
  • Provide and Support all needed training materials, like Customer Training Kit, Teaching Scenario, prerequisites
  • Perform Coaching travels to the subsidiaries and Support the Level 1 on the field
  • Attend to the R&D Projects for the GENE-UP range in regular meetings, be the voice of the customer and the Level 1 during the development and changing steps
  • Report the Project follow up in the GiCS management meetings
  • Responsible for the Service Readiness with the preparation of Service Launch Files and communication to the Service community
  • Contribute to the definition of the implementation strategy of the GENE-UP systems at customer sites, in particular the validation stages, update the necessary documentation and share your expertise. 
  • Contribute to the continuous improvement of products, services, training materials, including the creation of Digitized tools as video tutorials or e-learnings. 

 

Who are you?

  • Bachelor or Master degree in microbiology, molecular biology, life science or other technical field.
  • Minimum of 2 years previous experience servicing the bioMérieux GENE-UP range or minimum of 5 years equivalent experience servicing as an Application Specialist within Food and Pharma environment.
  • Strong skills in Food and Pharma, workflows and regulatory.
  • General knowledge about technologies in microbiology and molecular biology.
  • Ability to explain, teach and implement bioMérieux products and performance.
  • Highly focused customer orientation.
  • Strong communication skills onsite and within the team.
  • Analytical and evaluation skills.
  • Autonomy and responsiveness.
  • Project management.
  • You enjoy working in a multicultural environment where interaction with multidisciplinary teams is key.
  • Good knowledge about reporting tools.
  • Fluent English skills, any other language will be your advantage.
  • Travel expectation 25% - Worldwide. 

 

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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