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Microsoft 365 Exchange Administrator

Location: Salt Lake City, UT, United States
Position Type: Unfixed Term
Job Function: Information Technology

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.

Description

Position Summary:

The IS department at BioFire Diagnostics is looking for a full-time Microsoft Exchange Online Administrator. This position focuses on day-to-day run activities to maintain the overall performance of Exchange and participation in global projects that impact the overall Microsoft 365 platform. You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides (follow the sun) support to users worldwide, requiring excellent collaboration skills.

 

Responsibilities:

  • Perform all work in compliance with company policy and within the guidelines of BioFire Diagnostics' Quality System.
  • To ensure the day-to-day administration of Exchange Online and Microsoft 365 infrastructure and to maintain it in operational conditions
  • Participate in weekly meetings with the global platform team to synchronize on run operations
  • Defining and evolving strategy and Standard Operating Procedures (SOP) for Exchange and other M365 services following the group's standards
  • Develop and document an Operations Manual for Exchange services, adhering to defined policies
  • Monitor Exchange mail flow to ensure optimal delivery 
  • Review, test, and make recommendations for standard email practices
  • Assist in monitoring anti-spam appliance to ensure it's functioning optimally and not impacting mail flow
  • Incident and Problem Management: will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners
  • Assist local and global teams to configure and support Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint  
  • Participate in projects to evolve or implement the new features of the Office 365 platform
  • Day-to-day Operation issues, Service Requests, and Project tasks related to Exchange infrastructure
  • Respond and resolve escalated system incidents, problems or outages and accurately report and document solutions
  • Problem determination and resolution within SLAs
  • Install, Configure, Maintain and troubleshoot Exchange servers
  • Familiar with roles management using Identity Access Management platform
  • Responsible for providing senior level of support for Exchange Team
  • Develop scripts for automating processes within the environment
  • Must be able to produce detailed, accurate technical documentation

 

Supplemental Data:

This position impacts business critical systems and applications. As such, the duties of this position may occasionally shift in order to meet those needs.

 

Studies and Experience:

Required:

  • Ten years of IT/IS technical experience
  • Five plus years of experience administering Microsoft Exchange Server environment both on-prem and online
  • Three years of experience administrating Office 365

 

Preferred:

  • Bachelor's degree in Computer Science, Management Information System, or a related field
  • Microsoft 365 Certified Enterprise Administrator expert certification or MCSE certification
  • Network+, Security+; ITIL® V3 or ITIL® V4 certifications; other relevant certifications

 



 

Skills and Qualifications:

IS (Information Systems) skills:

  • Extensive knowledge and experience managing and supporting Exchange online, Exchange server versions 2010, 2013, 2016, 2019
  • Strong experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect
  • Advanced knowledge of PowerShell cmdlet and scripting (development and optimization)
  • Involvement configuring and managing MFA and conditional access policies
  • Experience managing Group policy for an enterprise environment
  • Background in configuring and managing Microsoft Defender for O365 Microsoft Defender for Endpoint
  • Knowledge of SMTP Relay (Postfix)
  • Involvement managing  Microsoft anti-spam technologies
  • Familiar with roles management using Identity Access Management platform

 

Customer service skills:

  • Comport self in a friendly, professional, and responsive manner
  • Excellent written and verbal communication skills
  • Manage expectations and professionally resolve difficult conversations

 

Other Soft Skills:

  • Motivated and self-directing
  • Team-oriented personality: positive attitude and cooperative disposition
  • Problem-solving mentality and critical thinking skills
  • Efficient planning and organization skills
  • Tolerance to change; accepting of feedback

 

Physical Requirements:

  • Be able to lift 50 Lbs.
  • This position requires long periods of sedentary work using a computer.

PLEASE NOTE THIS POSITION CAN BE LOCATED IN EITHER SLC, UT, OR DURHAM, NC. 

BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

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