GCS Lab Informatics - IT Expert
Location: Durham, United States
Position Type: Unfixed Term
Job Function: Customer Service
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 44 countries and serve 160 countries with the support of a large distribution network. This includes our SLC site, formerly known as BioFire Diagnostics.
Our Clinical Operations department is looking for a Lab Informatics – IT Expert who will work within the Global Customer Service Operation department and will report to the Expert Unit IT manager.
The Lab Informatics – IT Expert job is to provide effective support, training & coaching to bioMérieux subsidiaries and distributors on our integrated IT solutions and to promote technical voice of customers in product development.
What are your goals?
- Provide second level emergency support to subsidiaries and distributors integrated IT solutions by remote or on-site (LIS and / or Hospital connectivity - HL7, network, etc.).
- Contribute to action plans for critical situations and or contribute to task force
- Facilitate learning plan including training & coaching for subsidiaries and distributors to develop and to maintain their skills related to our integrated IT solutions
- Assess quality of training program and proficiency level of trainees
- Contribute to the design and development of tools for subs and distributors to support customers and optimize local services
- Contribute to support new IT solution launches and deployments.
- Participate and Contribute to strategic Projects and meetings with key stakeholders (R&D, SE&S, Quality, etc.)
- Contribute to continuous improvements to the current products / services, training materials and service tools, etc.
Who are you?
- Bachlors degree in Computer Science / Network Architecture / Laboratory Informatics / Middleware or in any technical field or comparable requited, Masters degree preferred.
- With a minimum of 3 years of experience in HealthCare – IVD in supporting and or deploying Laboratory Informatics Solutions, data management solutions and interoperability of information system in HealthCare environment (ASTM / HL7 / IHE / LOINC / etc.)
- Skills in biology and knowledge on clinical laboratory workflow and on bioMérieux solutions are plusses,
- Proficiency of office tools and Operating System and network,
- Committed to customer and to service with a sense of urgency and accountability.
- Ability to analyze, recommend, and challenge proposals to create the most effective solutions.
- Good written and oral communication, efficiency to deliver clear messages,
- Team player, sense of autonomy and self-discipline,
- Good organizational skills/ability to multi-task.
- Agility and capacity to work under pressure and in a moving and challenging environment.
- Fluent in English: oral and written.
This role requires up to 20 to 30% travel.
BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).
